Knowing that this new audience has very different needs and expectations from Generation Xers, we set out to uncover millennials’ key drivers. Our New York, Tokyo and London teams worked together to conduct interviews, contextual observation and co-creation workshops across Godiva’s key markets. We found many of the attributes millennials value most – brand authenticity, strong storytelling, and personalization – matched perfectly with Godiva’s heritage and artistry.
Together with Godiva category experts and chocolatiers, we explored new product and service ideas from new flavors and packaging, franchises and new spaces, through to delivery and personalization opportunities. The result was twelve refined product and service concepts, aligned with Godiva’s strategy and brand values. By co-creating with the Godiva team, we helped them take full ownership of the concepts, and incorporate them into their own internal innovation pipeline.
Life is hard. Self-treating is a nice part of life, I see it as a kind of self-care. US participant
“It was exciting to gain an understanding of some of the unique traits of the Japanese market: their thrifty millennial generation is constantly seeking out new and thoughtful presents as part of their particular gifting culture.” Jorge Álvarez, Associate Strategic Design Director
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