Closing the digital divide

  • Case Helping promote digital literacy through volunteer mentorship
  • Show more info
  • Client Leep
  • Industry Nonprofit
  • Capabilities Design Research
    Design Education

Today, when everything from buying diapers to applying for jobs happens online, what are the social and economic disadvantages of being offline? Leep is an Australian nonprofit aiming to close the digital divide through volunteer mentorship. Together we came up with creative solutions to reach those who need digital training.


In partnership with other digital literacy organizations, Leep hosted a digital mentorship forum with three ideation workshops. Our team in Sydney was approached to design and facilitate the workshops, with the ultimate goal of finding outreach solutions for Leep. The team kicked things off with an alignment meeting to understand Leep’s organizational challenges and desired outcomes from the workshops. We followed up by interviewing Leep staff and their volunteer digital mentors.


We landed upon three key questions to explore in each workshop. 1) How do we motivate learners to learn a broad range of skills? 2) How do we recruit mentors? 3) How do we train and retain digital mentors? Our team facilitated the workshops with design thinking activities, like “How might we” exercises to loosen up participants for a brainstorming session, which was followed by prototyping and sharing feedback.

The Designit team did an amazing job in the afternoon workshops and had everyone buzzing with their innovative approach and lively interaction. Mike Allen, Chairperson, Leep

Like what you see? Let’s work together!

Get in touch with [email protected]

Related cases