Refoundry approached us with the goal of creating a marketing campaign to increase awareness of their mission. Refoundry’s unique approach to addressing the cyclical nature of poverty and incarceration doesn’t fit within traditional program categories for previously incarcerated individuals. This uniqueness creates challenges for storytelling and fundraising.
With a service-led approach, we conducted research with employees, program participants, and volunteers through interviews and strategic workshops. Our research identified an opportunity for the stakeholders to co-create Refoundry’s core brand identity, galvanize the organization, and articulate their mission in a clear, digestible way that would appeal to their different audiences.
The identity conveys a humble hero – someone who is courageous, naturally determined, and skilled. “Handmade with heart” references how the furniture made by program participants ends up in the homes of those in their communities. “Craft” was the internal name of a concept that we collectively moved forward with, fused with “Authenticity” – real people doing real things. We complemented “Craft” and “Authenticity” with the idea of the “Challenger,” because Refoundry is changing the model of re-entry by giving participants the tools and training they need to become active participants, job creators, and role models in their communities. After all, Refoundry didn’t ask for a seat at the table, they built one.
A serendipitous byproduct of design – its 360-degree brand development process – was galvanizing the what, why, and how of our organization. This will inform more than just how we “appear” to the world, but how we tell our stories moving forward. Noelle Cleary, Head of Marketing, Refoundry
Participants, staff, volunteers, and board members now have a clear vision and are strategically aligned on how they tell their story. Refoundry immediately implemented the brand, transforming external communications and even improving their onboarding process. The new brand has been positively received and has provided internal teams with a renewed sense of purpose.