Optimise your product or service

Offering Overview

Launching a physical or digital product can be a daunting process where high stakes and investment clash with uncertainty. A design-led approach can mitigate the risks of products and improve how they work by diagnosing different aspects from a user perspective.

In this offer, we will use design-methods to strategise around key needs, pain points and strengths of your product while testing with real people to ensure you are on the right track. This process will help you focus future design activities and avoid common pitfalls for usability, accessibility, etc.

Why is this relevant?

Product success and user satisfaction rely on good design decisions. We will use our expertise to help you identify key points of improvement to optimise your product faster - which in turn will help you succeed in the market.

What will you gain?

At the end of the package, you will gain...

  • Insights from real users on your product
  • A clear understanding of pain points in your product
  • Clarity of what to prioritise and change for your product’s optimisation
  • An insight into design-driven processes

Specific angles to take

We can help you evaluate your product or service from these angles:

  • Web accessibility and usability
  • Physical usability
  • User experience and pain points for digital and physical services

If you’re looking for something more specific, we can tailor our package to your needs and requests.


Minimum 1 week for a basic product. Length depends on complexity of scope and product.


It is required to have at least 1 person on your organisation’s side to work with and involve along the way.


We curate the time and scope based on availability. Get in touch to book a meeting and explore how we can support your specific needs.

Questions or requests? Let’s chat.