Planning your 2022 XM Priorities Webinar
Access to information has made it easier for your customers, peers, employees, and even prospects to find what they need online. In some ways, that's great; the business landscape is evolving, changing - and ultimately, responding - to fit people's needs. But it can also be challenging. Suddenly, it's not businesses and organisations that have the power; it's people.
To succeed in this changing environment, businesses and organisations have to develop new capabilities that meet people's needs. This approach is called Experience Management (XM).
To find out how you can benefit from an XM approach to your planning, join Karyn Furstman, Head of CX Strategy & Solutions at Designit, and Bruce Temkin, Head of XM Institute, for an interactive discussion on identifying XM priorities for 2022.