The CX Leader Podcast: it starts with employees.
The customer experience profession is evolving to recognise the importance of going beyond the customer. If a company’s culture doesn’t include employee experiences then it will be difficult to mature a CX program.
VP and Head of CX Strategy & Solutions, Karyn Furstman sat with WALKER Chairman & CEO, and Host of The CX Leader Podcast, Steve Walker, to discuss customer experience and ways to create a customer-focused culture through employee experience.
In this episode, you will learn:
→ How to create a customer-focused culture through employee experience.
→ How to build a successful collaboration model that works both for your customers and your employees.
Listen to the full episode here.