The CX Leader Podcast: it starts with employees.
The customer experience profession is evolving to recognise the importance of going beyond the customer. If a company’s culture doesn’t include employee experiences then it will be difficult to mature a CX program.
![](https://designit-web.imgix.net/images/Events/CX-Leader-Podcast/israel-andrade-YI_9SivVt_s-unsplash_16x9.jpg?auto=compress%2Cformat&crop=focalpoint&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=225&q=90&w=400&s=5151fd385c91e42d34f339a96b1a002f 400w, https://designit-web.imgix.net/images/Events/CX-Leader-Podcast/israel-andrade-YI_9SivVt_s-unsplash_16x9.jpg?auto=compress%2Cformat&crop=focalpoint&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=337&q=90&w=600&s=551652c52d74fd3fbd546383f8360ba0 600w, https://designit-web.imgix.net/images/Events/CX-Leader-Podcast/israel-andrade-YI_9SivVt_s-unsplash_16x9.jpg?auto=compress%2Cformat&crop=focalpoint&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=450&q=90&w=800&s=588c964794936962ead87ee3a027dced 800w, https://designit-web.imgix.net/images/Events/CX-Leader-Podcast/israel-andrade-YI_9SivVt_s-unsplash_16x9.jpg?auto=compress%2Cformat&crop=focalpoint&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=562&q=90&w=1000&s=0bf9bdddab423631359292bcae0ca6ae 1000w, https://designit-web.imgix.net/images/Events/CX-Leader-Podcast/israel-andrade-YI_9SivVt_s-unsplash_16x9.jpg?auto=compress%2Cformat&crop=focalpoint&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=675&q=90&w=1200&s=1f2d65f8905db45b63843ee47d9c5e5b 1200w, https://designit-web.imgix.net/images/Events/CX-Leader-Podcast/israel-andrade-YI_9SivVt_s-unsplash_16x9.jpg?auto=compress%2Cformat&crop=focalpoint&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=787&q=90&w=1400&s=89b9aa2a58e983dfdd6820444381ce61 1400w, https://designit-web.imgix.net/images/Events/CX-Leader-Podcast/israel-andrade-YI_9SivVt_s-unsplash_16x9.jpg?auto=compress%2Cformat&crop=focalpoint&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=900&q=90&w=1600&s=7342fc8f8133a4728075c77977865a61 1600w, https://designit-web.imgix.net/images/Events/CX-Leader-Podcast/israel-andrade-YI_9SivVt_s-unsplash_16x9.jpg?auto=compress%2Cformat&crop=focalpoint&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=1012&q=90&w=1800&s=de49ed25f7c4eede3df024194dfe50b0 1800w, https://designit-web.imgix.net/images/Events/CX-Leader-Podcast/israel-andrade-YI_9SivVt_s-unsplash_16x9.jpg?auto=compress%2Cformat&crop=focalpoint&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=1125&q=90&w=2000&s=8e998f4a54caca582df21bdd38caa570 2000w, https://designit-web.imgix.net/images/Events/CX-Leader-Podcast/israel-andrade-YI_9SivVt_s-unsplash_16x9.jpg?auto=compress%2Cformat&crop=focalpoint&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=1237&q=90&w=2200&s=bad0de1c206b8df14d7bf36b990163e9 2200w, https://designit-web.imgix.net/images/Events/CX-Leader-Podcast/israel-andrade-YI_9SivVt_s-unsplash_16x9.jpg?auto=compress%2Cformat&crop=focalpoint&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=1350&q=90&w=2400&s=730a263cce5cdba42fdcebb8673afbed 2400w)
Contact info for Karyn Furstman
VP, CX Strategy & Solutions Practice
![](https://designit-web.imgix.net/images/Point-of-view/The-CX-Leader-Podcast/CXLeaderPodcast-Ep209-1200x630.jpg?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=400&s=95a1376db8c487b301875f51663db351 400w, https://designit-web.imgix.net/images/Point-of-view/The-CX-Leader-Podcast/CXLeaderPodcast-Ep209-1200x630.jpg?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=600&s=1898165c3ab26085f4957b9e83bdb4d0 600w, https://designit-web.imgix.net/images/Point-of-view/The-CX-Leader-Podcast/CXLeaderPodcast-Ep209-1200x630.jpg?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=800&s=bebbd1f3923f3c85fee40f94ab4b52e1 800w, https://designit-web.imgix.net/images/Point-of-view/The-CX-Leader-Podcast/CXLeaderPodcast-Ep209-1200x630.jpg?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1000&s=b3944a35661dfe8d361a1d6651dda18f 1000w, https://designit-web.imgix.net/images/Point-of-view/The-CX-Leader-Podcast/CXLeaderPodcast-Ep209-1200x630.jpg?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1200&s=a7e85a73c3e3bb8dfcfc3fbcbf326330 1200w, https://designit-web.imgix.net/images/Point-of-view/The-CX-Leader-Podcast/CXLeaderPodcast-Ep209-1200x630.jpg?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1400&s=2127a710e586438074a7a8173119cde1 1400w, https://designit-web.imgix.net/images/Point-of-view/The-CX-Leader-Podcast/CXLeaderPodcast-Ep209-1200x630.jpg?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1600&s=d4748e9862b6492c7114aae1601f24b9 1600w, https://designit-web.imgix.net/images/Point-of-view/The-CX-Leader-Podcast/CXLeaderPodcast-Ep209-1200x630.jpg?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1800&s=4e70deef225b15016f2aa68cc8d8d6a3 1800w, https://designit-web.imgix.net/images/Point-of-view/The-CX-Leader-Podcast/CXLeaderPodcast-Ep209-1200x630.jpg?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2000&s=4a2c39cc9a9459e4386bec839f59e48a 2000w, https://designit-web.imgix.net/images/Point-of-view/The-CX-Leader-Podcast/CXLeaderPodcast-Ep209-1200x630.jpg?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2200&s=614bb57da11b5cdd1c79fd22443b23be 2200w, https://designit-web.imgix.net/images/Point-of-view/The-CX-Leader-Podcast/CXLeaderPodcast-Ep209-1200x630.jpg?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2400&s=53f89035e52914a22ef2a8add9eb4f23 2400w, https://designit-web.imgix.net/images/Point-of-view/The-CX-Leader-Podcast/CXLeaderPodcast-Ep209-1200x630.jpg?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2600&s=1a883e24054602f77bd75b334188eaa4 2600w)
VP and Head of CX Strategy & Solutions, Karyn Furstman sat with WALKER Chairman & CEO, and Host of The CX Leader Podcast, Steve Walker, to discuss customer experience and ways to create a customer-focused culture through employee experience.
In this episode, you will learn:
→ How to create a customer-focused culture through employee experience.
→ How to build a successful collaboration model that works both for your customers and your employees.
Listen to the full episode here.