Today, when everything from buying diapers to applying for jobs happens online, what are the social and economic disadvantages of being offline? Leep is an Australian nonprofit aiming to close the digital divide through volunteer mentorship.

In partnership with other digital literacy organizations, Leep hosted a digital mentorship forum with three ideation workshops. Our team in Sydney was approached to design and facilitate the workshops, with the ultimate goal of finding outreach solutions for Leep. The team kicked things off with an alignment meeting to understand Leep’s organizational challenges and desired outcomes from the workshops. We followed up by interviewing Leep staff and their volunteer digital mentors.

We landed upon three key questions to explore in each workshop.

1) How do we motivate learners to learn a broad range of skills?
2) How do we recruit mentors?
3) How do we train and retain digital mentors?

In the design thinking workshops that our team facilitated, we identified creative outcomes that the participants ideated themselves.

‘The Designit team did an amazing job in the afternoon workshops and had everyone buzzing with their innovative approach and lively interaction.’

Mike Allen

Chairperson, Leep

SDG 4: Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all

Leep provides training to learners who previously lacked access to digital mentorship and education.

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Project team

Mariel Sarria

Annabelle Pound


Get in touch

Annabelle Pound

Experience Designer,

[email protected]