![](https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Naturgy-hero.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=400&s=76e07c799d36c781e856c016a9936e68 400w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Naturgy-hero.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=600&s=5cfaa84cf4fe5ab3af4f7761a7cac26d 600w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Naturgy-hero.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=800&s=060b4dba916767f68d98f7572e5040b7 800w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Naturgy-hero.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1000&s=1fe883c2537da2b3ab4a23cdeb4cf158 1000w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Naturgy-hero.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1200&s=82ac6f80a4e6c58321f6eda5b006593b 1200w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Naturgy-hero.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1400&s=67e4eeae4c955388e5fbf3b9bf751d68 1400w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Naturgy-hero.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1600&s=eceeef22725ebc5387b47578b35dbf1f 1600w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Naturgy-hero.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1800&s=88d67276132ac88eb9ff4f17ba9681bf 1800w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Naturgy-hero.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2000&s=f405259979a383f48b103c8538e04cdb 2000w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Naturgy-hero.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2200&s=c3d745caaf503567e20a917b8afd744b 2200w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Naturgy-hero.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2400&s=d382ecd1e952c0b2bfe27cdc34ad7945 2400w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Naturgy-hero.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2600&s=9f0119fc74d68ee8862fce7612b81c7e 2600w)
You’re locked out, plumbing is backed up, or your dishwasher’s on its last legs – who would you call? Your energy provider? We helped Naturgy launch a one-stop service app to take care of home maintenance and repairs.
![](https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-home.jpg?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=600&s=a83369b5b6af8bdd8e7303b6a4c4033e 600w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-home.jpg?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=800&s=9b6bd539804803ec83c18223036e16da 800w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-home.jpg?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1000&s=c92962ef8beabe0ce7cb423ef8b4d41d 1000w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-home.jpg?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1200&s=0a2613a0158be4531a66ff7a166ef3fe 1200w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-home.jpg?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1400&s=49f205a63129bdbb21004f169796dfd4 1400w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-home.jpg?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1600&s=c1b96be6ffc93e4a237bbe2a2fa301e0 1600w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-home.jpg?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1800&s=01b9ff6e9a9ab605c2ad08ca2a8b9cbd 1800w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-home.jpg?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2000&s=87c2bf0857b3bb2041e05a3199bb3c52 2000w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-home.jpg?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2200&s=9c1202b0cb910cb5998e77b6ef6cc5ba 2200w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-home.jpg?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2400&s=879bb80370df1d8c19edaa2685688ff3 2400w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-home.jpg?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2600&s=32d631252aef2ee2281f349d3ca30686 2600w)
Naturgy's new Services app gives their customers access to all kinds of maintenance and repairs in just a click. As part of the future business strategy we defined together, this is Naturgy’s first step into the world of connected homes.
![](https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-screens-2.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=600&s=a5c51bba0ad5a6a208caaaa4ff649af9 600w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-screens-2.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=800&s=b7b76f6bfe8b6a0cc9b41cccebad1881 800w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-screens-2.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1000&s=bcd1724c7d0edcef951711156d971364 1000w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-screens-2.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1200&s=2bc416a397e8117fa9727206ec361885 1200w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-screens-2.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1400&s=4c2dc478e38c6cabdda3fcbfaf5f17d8 1400w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-screens-2.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1600&s=08297fd5fcd7ba85c7307c5ee44d892c 1600w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-screens-2.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1800&s=c1bac07ddcb1813be378f50b0da1fcc7 1800w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-screens-2.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2000&s=3f78f92a49de78d8efb7df30795efe6e 2000w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-screens-2.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2200&s=e3fdd069143c882194f3951f35103553 2200w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-screens-2.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2400&s=1a20a7f9db40512e3565dd2f3b9dc8be 2400w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-screens-2.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2600&s=8e38f51f8771d96016f7e30beaaeb48d 2600w)
![](https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-screens-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=600&s=ca2f6bb63bb105da0f1daba9b8ad7819 600w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-screens-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=800&s=ebc285e7536d3980bf5ef0385710ba0f 800w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-screens-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1000&s=e50083bbad44d88e3e0d6d18f0657889 1000w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-screens-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1200&s=4f09b6e307f2b031ec054872545bdf15 1200w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-screens-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1400&s=190809551ec20140a5ebc0277eae2696 1400w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-screens-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1600&s=270abeb4d8d628b6107891384fe25ca9 1600w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-screens-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1800&s=316fef447fb934cb257ba39b223c8fac 1800w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-screens-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2000&s=d4ae35f9a5da67407ec956b8492efc06 2000w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-screens-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2200&s=04decb7e1cc45821f19868d1f74779a0 2200w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-screens-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2400&s=c409fd2423a283bf35957c15529e30d4 2400w, https://designit-web.imgix.net/images/Case-studies/Naturgy/Designit-Gas-Natural-Fenosa-Iphone-screens-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2600&s=9b28ac6929a400c2fd2950e88be102e7 2600w)
Naturgy’s existing service had an extensive network of trusted professionals across ServiGas, ServiElectric and ServiHogar who could help with all kinds of emergencies. But customers just weren’t aware that they had this maintenance coverage through their energy provider, and often got confused with their home insurance.
We made the invisible visible, and easily accessible by digitising the network. We redesigned the whole service from start to finish, including backend operations, and accompanied Naturgy through the programming sprints as their strategic partner to keep continuity between the designed prototype and final app.
‘Our priority is to always offer the best service and the greatest peace of mind to customers. The Services app marks a before and after in incident management, and it paves the way towards the connected home.’
Carlos Escòlies
Former Director, Residential Market
Details
Client
Get in touch
![](https://designit-web.imgix.net/images/Studios/Madrid/Designit-Madrid-Office-22a.png?auto=compress%2Cformat&crop=focalpoint&cs=srgb&fit=crop&fp-x=0.3961&fp-y=0.3421&h=493&q=90&w=400&s=aec9fab990567b1f0e810f41f39b0724 400w, https://designit-web.imgix.net/images/Studios/Madrid/Designit-Madrid-Office-22a.png?auto=compress%2Cformat&crop=focalpoint&cs=srgb&fit=crop&fp-x=0.3961&fp-y=0.3421&h=739&q=90&w=600&s=1301eaabe95deb6f232ddf07959b0dbb 600w, https://designit-web.imgix.net/images/Studios/Madrid/Designit-Madrid-Office-22a.png?auto=compress%2Cformat&crop=focalpoint&cs=srgb&fit=crop&fp-x=0.3961&fp-y=0.3421&h=986&q=90&w=800&s=9456f47fd9b72cfb3f5578795c3b8dff 800w, https://designit-web.imgix.net/images/Studios/Madrid/Designit-Madrid-Office-22a.png?auto=compress%2Cformat&crop=focalpoint&cs=srgb&fit=crop&fp-x=0.3961&fp-y=0.3421&h=1232&q=90&w=1000&s=4977a8f5a6efe1cb0635cb7e7ac29c19 1000w)