From waiting for a doctor's appointment to the way we shop at the supermarket, Service Design touches on all the aspects of our lives. It shapes how we interact with products, services and infrastructure. Good service design is invisible; it’s a seamlessly integrated system where your needs are captured and met through an entire end-to-end customer journey. Expect our service designers to collaborate with you to solve a specific issue, map your customers, improve your efficiency, and ensure a coherent experience across all your touchpoints and platforms.
Work highlights
Meet our experts
![](https://designit-web.imgix.net/images/People/Oslo/Niklas.jpg?auto=compress%2Cformat&crop=focalpoint&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=493&q=90&w=400&s=4d1f7693428eee3dc5241f0f54b0df23 400w, https://designit-web.imgix.net/images/People/Oslo/Niklas.jpg?auto=compress%2Cformat&crop=focalpoint&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=739&q=90&w=600&s=f55c1b9d6a2211288cc13d799e36985e 600w, https://designit-web.imgix.net/images/People/Oslo/Niklas.jpg?auto=compress%2Cformat&crop=focalpoint&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=986&q=90&w=800&s=4086124f62bd298410900c0424b35b7b 800w, https://designit-web.imgix.net/images/People/Oslo/Niklas.jpg?auto=compress%2Cformat&crop=focalpoint&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=1232&q=90&w=1000&s=fb83855563c2f75b7d4fe8c670e80906 1000w)
Niklas Mortensen
Chief Design Officer, Europe,
Oslo,
Munich,
Madrid,
London,
Copenhagen &
Aarhus