![](https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Portrait-Large-2.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=600&s=4b46081c4ec9ce58867b5cda6ee23b44 600w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Portrait-Large-2.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=800&s=8c697cdbb4e2cbdb21073c15c405864c 800w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Portrait-Large-2.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1000&s=3d91a72ef12a58056c8fffe29894d905 1000w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Portrait-Large-2.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1200&s=39fca83b15d651095812845a5ba5d58f 1200w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Portrait-Large-2.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1400&s=c9cbc649397cf11e9bf29ff3491e85d7 1400w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Portrait-Large-2.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1600&s=0183ee17afe277a65f5797d6c53ab8d1 1600w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Portrait-Large-2.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1800&s=0723a59b45a175e96ad6cc5c9f073173 1800w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Portrait-Large-2.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2000&s=6ada131be44e14df17dc92d28147c72f 2000w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Portrait-Large-2.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2200&s=952922bdfec761564dac85a7f89d21bc 2200w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Portrait-Large-2.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2400&s=7885e3d0883eff124f3a55ad0aa53da7 2400w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Portrait-Large-2.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2600&s=0757c677d0c3c2bf50b2795263e35f6f 2600w)
![](https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Portrait.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=600&s=5b8ea4d5e1dae4ebfd1ecfdacaf9a6cc 600w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Portrait.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=800&s=65140adcc05069086295336b72d2e490 800w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Portrait.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1000&s=934ae15c557d0245fbb87e9ae3af0dff 1000w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Portrait.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1200&s=a0e96c2adaa808dff71c9a63fcc233c8 1200w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Portrait.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1400&s=2a772e786d4635063ff9e34621af81d7 1400w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Portrait.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1600&s=3fd7904e03fdf22cabe6ba4dff3b808e 1600w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Portrait.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1800&s=26d68bae4a855234d1e00e8f46b00eba 1800w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Portrait.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2000&s=be0478e51d171ee03900dc5afe024a24 2000w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Portrait.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2200&s=631a030d7f085e180799ea82558e2ccb 2200w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Portrait.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2400&s=fb0334494b2ee39421decca43e227dbb 2400w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Portrait.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2600&s=74240c490dcc17f4d6f8871160f804a1 2600w)
The Center for NYC Neighborhoods is the largest independent non-profit organization devoted to supporting low- and moderate-income homeowners in NYC. We partnered with the Center to help launch the New York City Department of Housing Preservation and Development's new HomeFix program, which aims to fund essential repairs that maintain the health and integrity of their homes.
![](https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/HomeFix_CaseStudy_Fallback-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=600&s=aeeee1907c1c0348569e4613a21f36d9 600w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/HomeFix_CaseStudy_Fallback-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=800&s=76a12be3b198131825a71777d5b2de6a 800w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/HomeFix_CaseStudy_Fallback-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1000&s=bd0823fa2383eab49994d3e38b9f1e13 1000w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/HomeFix_CaseStudy_Fallback-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1200&s=7a8e03ae426f9cfd4526985a11c79c3b 1200w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/HomeFix_CaseStudy_Fallback-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1400&s=d335dcf282415b256c9288b67ab62277 1400w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/HomeFix_CaseStudy_Fallback-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1600&s=bb54556279db45b87dbd22db30373a6b 1600w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/HomeFix_CaseStudy_Fallback-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1800&s=65aedacfcf1fa4a60d71f2546c46cfab 1800w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/HomeFix_CaseStudy_Fallback-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2000&s=87f4edfd86ca0487f4b5429661b4550d 2000w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/HomeFix_CaseStudy_Fallback-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2200&s=056e0e41f43b66ec9babe89b839dfa73 2200w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/HomeFix_CaseStudy_Fallback-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2400&s=89ab8776092c19477e5118d4d0cfc4d5 2400w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/HomeFix_CaseStudy_Fallback-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2600&s=04fd6ca7c9596630301554965125e935 2600w)
![](https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Portrait-Large-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=600&s=cbfe7ac31e9edc2a9123b7445b606dbf 600w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Portrait-Large-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=800&s=c1808e38ee54ca4b8119b331c72643e1 800w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Portrait-Large-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1000&s=d0778e903244d9fbbb42e5c94ccf8708 1000w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Portrait-Large-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1200&s=091fa1619d9f01fb1cb38fb0a0a6fe21 1200w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Portrait-Large-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1400&s=85e93e394431cb3f5db007ecc40626d8 1400w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Portrait-Large-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1600&s=e46c5f4e0d97c32060420ab520d6532c 1600w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Portrait-Large-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1800&s=4434d8e5fff1a261b3854d5ec958ed2f 1800w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Portrait-Large-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2000&s=f7dbb1ff3abaddd68a95b07c03705544 2000w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Portrait-Large-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2200&s=5b7fe015ecdeb0862ef19e08d3a43cd0 2200w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Portrait-Large-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2400&s=b501277193a8ce3383800f9cc2f0ecd2 2400w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Portrait-Large-1.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2600&s=2af43113b637eb91ccc27075730f3fa0 2600w)
Home repairs can be difficult to afford, and few New Yorkers are aware of the programs provided by non-profits and the government to help alleviate the burden. In 2019, the New York City Department of Housing Preservation and Development launched HomeFix to centralize and expand their housing retrofitting and repair programs for limited income New Yorkers. We partnered with the Center to make HomeFix easier for homeowners to navigate, streamlining the coordination and expanding the delivery of home repair resources with non-profit organizations across the city, including the Parodneck Foundation, AAFE Community Development Fund, and Neighborhood Housing Services of New York City.
We visited New Yorkers across the city to interview them in their homes. This helped us contextualize and fully grasp their maintenance challenges, and to give the Center more insight into homeowners’ day-to-day struggles. We conducted stakeholder interviews and used our insights to facilitate conversations and inform workshops with all of the partner agencies. From this, we created a service blueprint that the Center staff can reference as they evolve.
As the program grows, the blueprint will give everyone a clear overview of their roles at each step of the process. In addition to the blueprint, we developed materials that partners can reference to align on the future experience, and a video of the homeowner interviews that can be shared with stakeholders to keep homeowners’ perspectives front and center.
![](https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Landscape-1-copy.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=600&s=ebb49abab8df3e7f53b6ee8525e6cbd7 600w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Landscape-1-copy.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=800&s=3e86cc9e740f4571e862d6e0406e979e 800w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Landscape-1-copy.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1000&s=0c60a5f6916c79a90d50fa3c3086036f 1000w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Landscape-1-copy.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1200&s=4c7f2149adefae07b9c00d6fdd1b6350 1200w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Landscape-1-copy.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1400&s=1226d3c993eab6887b1952de6daa3aa8 1400w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Landscape-1-copy.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1600&s=c059437134922ae5c416b987cdaa85cb 1600w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Landscape-1-copy.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1800&s=38357a8fc8375ffdade3bd0aa0822154 1800w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Landscape-1-copy.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2000&s=2a4ed3a25cb2235b0ab8456687b0040f 2000w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Landscape-1-copy.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2200&s=204093a315da547d6b41acbcb63d3b1f 2200w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Landscape-1-copy.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2400&s=d8e97d301f0e349b4eb73361553a3ccd 2400w, https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Center-for-NYC-Neighborhoods-Body-Landscape-1-copy.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2600&s=4aab1b8bbc116c2a91e182f73e2fbe02 2600w)
‘There’s nothing like getting insight about homeownership programs directly from the people we’re trying to serve. Between this, and the process visualizations that now adorn our office, I'm impressed with the work Designit has done for us.’
![](https://designit-web.imgix.net/images/Case-studies/Center-for-NYC-Neighborhoods/Joseph-Sant.png?auto=compress%2Cformat&crop=focalpoint&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=160&q=90&w=160&s=2697708bd3ba4b7f57318124a4143b1e)
Joseph Sant
Deputy General Counsel, Center for NYC Neighborhoods
SDG 11: Make cities and human settlements inclusive, safe, resilient and sustainable
Through HomeFix, the Center is better positioned to protect affordable homeownership in NYC.
Details
Client
Project team
Contact info for Valentina Canavesio
Senior Design Researcher,
New York
Contact info for Christian Linsey
Design Director,
New York
Contact info for Vanessa Jiménez
Senior Designer,
New York
Get in touch
![](https://designit-web.imgix.net/images/Studios/New-York/designit_NYX_16x9.jpg?auto=compress%2Cformat&crop=focalpoint&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=493&q=90&w=400&s=453b121f22a27591ca4042a87f711bd2 400w, https://designit-web.imgix.net/images/Studios/New-York/designit_NYX_16x9.jpg?auto=compress%2Cformat&crop=focalpoint&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=739&q=90&w=600&s=0ce5ddca68d54bf3593cd414d0552df4 600w, https://designit-web.imgix.net/images/Studios/New-York/designit_NYX_16x9.jpg?auto=compress%2Cformat&crop=focalpoint&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=986&q=90&w=800&s=0c926ffcf7b3922dc424162fb56af379 800w, https://designit-web.imgix.net/images/Studios/New-York/designit_NYX_16x9.jpg?auto=compress%2Cformat&crop=focalpoint&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=1232&q=90&w=1000&s=b0b4e589f72e621a0ecc4ecc3698fe78 1000w)