![](https://designit-web.imgix.net/images/1_2021-11-18-214234_cjgt.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=400&s=86a50344a18bb0e44456a483707c1df8 400w, https://designit-web.imgix.net/images/1_2021-11-18-214234_cjgt.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=600&s=bd663b7ffe5778b66aa0ffe5ae789414 600w, https://designit-web.imgix.net/images/1_2021-11-18-214234_cjgt.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=800&s=a509a74f8bd74f546f953f4fa1103905 800w, https://designit-web.imgix.net/images/1_2021-11-18-214234_cjgt.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1000&s=37010d368e8b995af566eed467be8458 1000w, https://designit-web.imgix.net/images/1_2021-11-18-214234_cjgt.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1200&s=14be17a40e38867550901188cbf0ebba 1200w, https://designit-web.imgix.net/images/1_2021-11-18-214234_cjgt.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1400&s=7f10805182e2ebdfcfdc9b4a510fcd14 1400w, https://designit-web.imgix.net/images/1_2021-11-18-214234_cjgt.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1600&s=7466fcefbfc0748715da7c7dac9cdc8c 1600w, https://designit-web.imgix.net/images/1_2021-11-18-214234_cjgt.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1800&s=e02f18916401c969dc4a2f80e307cdf4 1800w, https://designit-web.imgix.net/images/1_2021-11-18-214234_cjgt.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2000&s=974e5cf500e3eb9f0f0ef8d861cac351 2000w, https://designit-web.imgix.net/images/1_2021-11-18-214234_cjgt.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2200&s=2a1c9dd63bdcf0c1d2fd5174dd58ac18 2200w, https://designit-web.imgix.net/images/1_2021-11-18-214234_cjgt.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2400&s=c28f83067ddf41098f74d16c526f82b2 2400w, https://designit-web.imgix.net/images/1_2021-11-18-214234_cjgt.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2600&s=832bf7a85dd795281318329363ae20c0 2600w)
ReachOut has been providing online mental health support to the young people of Australia for over 20 years. In a time where being online is no longer a differentiator, ReachOut began a journey to reimagine how they support young people and their families into the future.
![](https://designit-web.imgix.net/images/Case-studies/ReachOut/3.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=600&s=a918b56bfd7a77d65db5f0186c29b681 600w, https://designit-web.imgix.net/images/Case-studies/ReachOut/3.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=800&s=be615abe0f90eaa44db705bf7ec16007 800w, https://designit-web.imgix.net/images/Case-studies/ReachOut/3.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1000&s=750c54e55fce8936b75289225a9f1bf3 1000w, https://designit-web.imgix.net/images/Case-studies/ReachOut/3.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1200&s=fcccf7b7b6d1a753f0529735ec45e12f 1200w, https://designit-web.imgix.net/images/Case-studies/ReachOut/3.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1400&s=1a70c3a9b63b086ccafdb738e50b079a 1400w, https://designit-web.imgix.net/images/Case-studies/ReachOut/3.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1600&s=c5b0b179df9558c883d70c6a1bea3fa0 1600w, https://designit-web.imgix.net/images/Case-studies/ReachOut/3.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1800&s=cf04b95573f4d4712e201d4dfc06d669 1800w, https://designit-web.imgix.net/images/Case-studies/ReachOut/3.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2000&s=697c965128ffc5cdeb80fd0adecdf01e 2000w, https://designit-web.imgix.net/images/Case-studies/ReachOut/3.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2200&s=0c92e9189d07961bf6357b83011cece1 2200w, https://designit-web.imgix.net/images/Case-studies/ReachOut/3.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2400&s=d494c2c2dc14277ac35510825773785f 2400w, https://designit-web.imgix.net/images/Case-studies/ReachOut/3.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2600&s=fba2fed59d5341878af7817af62b79a5 2600w)
Mental ill-health is a growing concern for young people in Australia. ReachOut aims to support more young people on their mental wellbeing journey, destigmatise mental health and get them the help they need when they need it.
User research revealed that the perception of mental health support had broader wellbeing implications, including emotional and social wellbeing. From the perspective of parents and carers, this included behavioural shifts and issues. In addition, there was a strong desire from all users to find stories and advice that were specific to their circumstances and reflected their experiences.
![](https://designit-web.imgix.net/images/4_2021-11-18-215808_hzlr.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=600&s=22dd75f0d163b546ad48db3e3607db83 600w, https://designit-web.imgix.net/images/4_2021-11-18-215808_hzlr.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=800&s=20de2a1eb313c4394a6606ef4ba3d04e 800w, https://designit-web.imgix.net/images/4_2021-11-18-215808_hzlr.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1000&s=6b629c0fdeab2188890fde374f5cdd8b 1000w, https://designit-web.imgix.net/images/4_2021-11-18-215808_hzlr.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1200&s=e728f86bb78f343f03c31203a3b1bed8 1200w, https://designit-web.imgix.net/images/4_2021-11-18-215808_hzlr.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1400&s=9a69bea6422c7df0f973038b1f5dc76a 1400w, https://designit-web.imgix.net/images/4_2021-11-18-215808_hzlr.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1600&s=f186da1c22843a365bf4053819a5541a 1600w, https://designit-web.imgix.net/images/4_2021-11-18-215808_hzlr.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1800&s=9d3f4e68ddb07db4c4adb191d59b3b59 1800w, https://designit-web.imgix.net/images/4_2021-11-18-215808_hzlr.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2000&s=039bdb76808c45ca8f3e6104d8f72934 2000w, https://designit-web.imgix.net/images/4_2021-11-18-215808_hzlr.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2200&s=0a1eb049871d378814aeefac0c2332df 2200w, https://designit-web.imgix.net/images/4_2021-11-18-215808_hzlr.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2400&s=76d7841ce8bc01654ae7cd26ffba9a26 2400w, https://designit-web.imgix.net/images/4_2021-11-18-215808_hzlr.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2600&s=41953ebb26b2f1377daa746cafcee27e 2600w)
ReachOut was used mainly as an informational website with a collection of disjointed products with low engagement; a holistic vision was needed to deliver a cohesive and seamless service.
The team of service designers were tasked to shape ReachOut’s future vision and value proposition. We worked closely with the organisation to understand the complexities of mental health support and design ReachOut’s future Youth and Parent & Carers services. The team cultivated new ways of working between teams for better collaboration, developed new service concepts based on user research, designed a holistic service model, and provided inputs for future strategy and roadmaps.
The new future direction builds on ReachOut’s strengths in being able to connect with young people. It also explores new areas for ReachOut to grow into to provide a more enriched support experience for young people and their families.
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![](https://designit-web.imgix.net/images/Case-studies/ReachOut/Asset-2@2x.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=600&s=1dd94daa948b4cc267b39eacac42117b 600w, https://designit-web.imgix.net/images/Case-studies/ReachOut/Asset-2@2x.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=800&s=aa9ce2ef060d965487e547038247a865 800w, https://designit-web.imgix.net/images/Case-studies/ReachOut/Asset-2@2x.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1000&s=7e8de1fd80bdc5fc58b99b1214e33572 1000w, https://designit-web.imgix.net/images/Case-studies/ReachOut/Asset-2@2x.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1200&s=25177da74f31404c90b69beffd58e07c 1200w, https://designit-web.imgix.net/images/Case-studies/ReachOut/Asset-2@2x.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1400&s=f8fd2439b7055665079704abe9545836 1400w, https://designit-web.imgix.net/images/Case-studies/ReachOut/Asset-2@2x.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1600&s=44b9cc5bd2944e370c8f1f7dcf35cb8c 1600w, https://designit-web.imgix.net/images/Case-studies/ReachOut/Asset-2@2x.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=1800&s=349a10336b9a0edaafa877137fda67bf 1800w, https://designit-web.imgix.net/images/Case-studies/ReachOut/Asset-2@2x.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2000&s=f861a572804c8114013d50e66069981c 2000w, https://designit-web.imgix.net/images/Case-studies/ReachOut/Asset-2@2x.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2200&s=d29de74f653856cb6489574e1aecb078 2200w, https://designit-web.imgix.net/images/Case-studies/ReachOut/Asset-2@2x.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2400&s=6a99082aece658b52af85e786beda291 2400w, https://designit-web.imgix.net/images/Case-studies/ReachOut/Asset-2@2x.png?auto=compress%2Cformat&cs=srgb&fit=clip&q=90&w=2600&s=7e344db670a417ad1cc5196f9d47b213 2600w)
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